Cancellation Policy
Last updated: October 09, 2026
1. How to Cancel
You can cancel your subscription at any time from Billing (Manage Payment / Cancel Subscription), or by contacting support@appex360.com or via our Contact page. If you need help, our team will walk you through it.
2. Effect at Period End
Cancellation takes effect at the end of your current billing period. You retain full access to APPEX360 until that date, and no further charges will be made after the period ends.
3. No Partial-Month Refunds
Fees are billed in advance. We do not provide pro-rata refunds for partial months unless required by law or otherwise agreed in writing. See our Refund Policy for refund eligibility.
4. Data Retention — 90 Days
After cancellation, your organisation data is retained for 90 days. During this window you may export your data or reactivate your subscription. After 90 days, data may be deleted per our retention schedule. You can request earlier deletion at any time.
5. How to Reactivate
Within the retention window, you can reactivate from Billing (Reactivate button) or by contacting support. Your previous data and settings will be restored where still available.
6. Need Help?
Contact support@appex360.com for any billing or cancellation questions. We aim to respond within one business day.